• Breaking News – TOURISM MINISTRY PRINCIPAL SECRETARY KHANGEZIWE MABUZA:I am not resigning,ngatsi ngigejwe nayi-reshuffle.
Swaziland News Logo

Lidwala Insurance releases statement after MP Bacede Mabuza’s R10million alleged rejected claim,says clients are informed of reasons for rejection.

Friday, 23rd February, 2024

MANZINI:Lidwala Insurance company has released a statement, setting the record straight amid claims by convicted pro-democracy Member of Parliament(MP) Mduduzi Bacede Mabuza suggesting that, the insurance company received an order not to pay him after the burning of his shop with R10million stock.

“It has come to our attention that various section of the print and electronic media have reported about a claim that was allegedly not paid by Lidwala for political reasons. While we are not in a position to comment directly on the particular claim because of Data Protection laws,we however, feel obligated to set the record straight. Lidwala Insurance is a reputable insurance company, regulated by the Financial Services Regulatory Authority. All insurance cover issued by our company is issued against a detailed policy wording that spells out the details of what is covered and the parameters of the cover. At claims stage, all losses incurred by insured persons are evaluated against the parameters of the cover issued. Therefore, it is imperative to mention that Lidwala has a robust claims payment procedure in place to ensure that all clients receive their rightful claims settlements within the stipulated time frame. Further, in the unfortunate event that a claim has been rejected, the Client is fully appraised of the reasons for rejection and their rights in terms of the law. Clients not satisfied with the outcome of a claim have a right to approach the Ombudsman Financial Services to lay a complaint against their insurer. Lastly, Client rights and client confidentiality is key to our company and we do not consult with any external parties before claims are admitted”, reads the statement released by Lidwala insurance company.

In his mitigation statement in court this week,Mduduzi Bacede Mabuza,the convicted vibrant eSwatini pro-democracy Member of Parliament(MP) alleged that,the State burnt his shop with stock worth R10million and subsequently, Lidwala Insurance Company was ordered not to pay him.

“While in prison, the state allegedly burnt down my shop at Sidwashini with E10 million worth of stock,My lady.We couldn't serve anything out of that blazing fire, as I was told by my employees and family.All these shops were insured, but my lady, my insurance with Lidvwala was up-to-date with my premium. A report came back saying we got an order that we must not pay you Mr. Mabuza.I’m sharing all this with the hope that I will be the last one to be persecuted like this, My lady, not any other Swazi,”said the MP.

Lidwala Insurance releases statement after MP Bacede Mabuza’s R10million alleged rejected claim,says clients are informed of reasons for rejection.
Lidwala Insurance Managing Director Thokozani Nkambule(pic: Lidwala).